Shipping & Returns
Shipping Policy
We deliver to the European Union destinations available at checkout. Enter your address to see the service offered before you pay. Our EU offer excludes non-EU countries, including Norway, Iceland, Switzerland and the United Kingdom. Some remote areas and territories may be excluded.
Standard delivery costs €5.90 and is free when your product subtotal reaches €75 after discounts. Shipping does not count towards the threshold. The final charge appears before payment. We do not add a delivery surcharge after accepting your order without your agreement.
Allow 2–4 business days for preparation and 7–15 business days in transit, approximately 9–19 business days in total. Business days exclude weekends and relevant public holidays. The destination-specific estimate shown for your order takes precedence. An agreed essential delivery date remains binding.
Products may travel directly from international supply partners and arrive in separate parcels. Separate dispatch does not create an extra delivery charge. We email tracking information when a tracked parcel is dispatched.
Prices are in EUR and include applicable VAT. For EU orders accepted through our tax-paid delivery service, the checkout total also covers import duties, import VAT and customs-handling charges. You will not be asked to pay an additional customs fee to receive your order. If a carrier requests an unexpected payment, contact us with the notice and your order number so we can resolve it.
If the estimate has passed, tracking has stopped or a parcel cannot be found, contact us through our Contact page. We investigate with the supplier and carrier; you do not have to resolve the claim yourself. We remain responsible until you, or your nominated recipient other than the carrier, receives the goods, subject to applicable law.
Your legal remedies for late, lost, damaged or incorrect deliveries remain available. We will tell you about significant delays. Where required, you may allow an appropriate additional delivery period or end the contract; no additional period is required where the law allows immediate termination. Check your address before payment and contact us promptly if it needs correcting.
Returns & Withdrawal
30 days to change your mind
Tell us within 30 days after delivery if you want to return an eligible item. This voluntary offer adds time to your statutory rights. It does not replace your EU right of withdrawal or your rights when goods are faulty or do not match the contract.
For requests made after the statutory withdrawal period, items must be unused and in resaleable condition, with accessories and packaging where reasonably possible. Candles must not have been lit and diffusers must not have been used under this additional offer. Send the item within 14 days of notifying us. We do not charge a restocking fee.
Your EU 14-day right of withdrawal
You may withdraw from an eligible distance purchase without giving a reason within 14 days after receiving the goods. For one order delivered in separate consignments, the period generally starts when the last goods are received. Tell us clearly before the deadline using our Contact page or another published contact route. Withdrawal does not depend on our prior approval.
Return the goods within 14 days after your withdrawal notice. You may inspect them as you could in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the legal information requirements have been met. Original packaging is helpful but is not an absolute condition of the statutory right.
Refunds and return costs
For withdrawal, we reimburse payments, including the least expensive standard outbound delivery where required, within 14 days after receiving your notice. We may withhold reimbursement until we receive the goods or evidence of return, whichever comes first. Premium delivery upgrades need not be reimbursed. We use the original payment method unless you expressly agree otherwise without a fee.
For a voluntary return requested after the statutory period, we refund the product price within 14 days of receiving the goods. Original delivery costs are not reimbursed under this additional offer. You pay change-of-mind return postage where disclosed before purchase. We cover necessary return costs for damaged, faulty or incorrect goods.
How to return
Contact us with your name, order number and the items concerned. We provide the correct destination and instructions. Do not use the supplier address on a parcel label unless we confirm it. Keep proof of posting. A timely withdrawal notice remains effective while you await instructions; contacting us does not shorten statutory deadlines.
Damaged or faulty goods
Describe the problem through our Contact page. Photos can help but are not an artificial condition of your rights. We arrange the appropriate remedy, which may include repair, replacement, a price reduction or a refund, at no cost where required by law. The minimum two-year EU legal guarantee is separate from our 30-day offer; some countries provide longer protection. It does not mean that a consumable candle or fragrance will last two years.
No statutory exception applies merely because an item is discounted or fragranced. Any legally applicable exception for a future product must be explained specifically before purchase.